Working with difficult people tends to be one of the primary causes of stress and overwhelm in the workplace. While some people focus on avoiding these type of people, learning how to work with difficult people demonstrates skills in leadership and communication.
In the video below, Jennifer explains the importance of learning to work with difficult people and provides an excellent technique for connecting with people, using their primary learning modality to ensure you are speaking the same language.
For more tips on dealing with difficult people, email [email protected] for a free copy of her training video 5 Hacks for Working With Idiots. In this video she includes the learning modality tip mentioned above, and four other techniques, to improve communication and working relationships with the most difficult of people.